Your iPhone’s Face ID doesn’t function, and you’re not sure why. You can still log in using your passcode, but if you’re like most people, the Face ID function on your iPhone was one of the big draws when you got it, so it’s annoying when it doesn’t work! In this article, I’ll explain why Face ID isn’t functioning on your iPhone and provide a permanent solution.
It’s a good idea to confirm that you’ve completed the standard setup procedure before we start the troubleshooting procedures. For a step-by-step tutorial on how to install Face ID on your iPhone, read this post. Follow the troubleshooting instructions below to find out what to do when Face ID stops functioning on your iPhone if you are certain that Face ID is configured properly.
What to Do if Face Id on Your iPhone Isn’t Working?
1. Start your iPhone again.
Restarting your iPhone should be your first step if Face ID is not functioning on it. This could resolve a minor software flaw that might be the root of the issue.
As soon as “slide to power off” shows on the screen, press and hold the side button along with either volume button. Swipe your finger from left to right across the red and white power icon. The iPhone will turn off.
Press and hold the side button once more until the Apple logo appears on the screen after waiting 30 to 60 seconds. Soon after, your iPhone will switch back on.
2. Make Sure You’re Holding Your iPhone Far Enough Away From Your Face
When you hold your iPhone 10 to 20 inches away from your face, Face ID is intended to function. Your iPhone’s inability to use Face ID may be caused by how near or how far you are holding it in relation to your face. As a general guideline, when utilizing Face ID, extend your arms straight out in front of you.
3. Make Sure There Are No Other Faces Around You
Face ID might not function properly if more than one face is in the field of view of your iPhone’s cameras and sensors. Try to find a more private location to utilize Face ID if you’re in a crowded area, like a city street. Just make sure they aren’t standing right next to you if you want to wow your pals with this neat function!
4. Remove Any Clothing Or Jewelry Covering Your Face
Before utilizing iPhone Face ID, try taking off any jewelry or articles of clothing that you may be wearing, such as a necklace or piercing. Face IDs may have a harder time identifying you if your clothing or jewelry covers some of your face.
5. Check Lighting Conditions
The lighting around you should also be taken into consideration when using Face ID. The cameras and sensors on your iPhone may have trouble recognizing your face if it’s too bright or too dark outside. Your best results with Face ID will generally be in a setting with lots of natural light.
6. Clean The Cameras & Sensors On The Front Of Your iPhone
Try washing the iPhone’s front next. One of the Face ID cameras or sensors may have dirt or debris covering it. With a microfiber cloth, we advise carefully wiping the camera and sensors.
7. Take Off Your iPhone Case Or Screen Protector
If you have a case or screen protector on your iPhone, take it off before using Face ID. Sometimes, a case or screen protector may cover or interfere with one of your iPhone’s cameras or sensors, causing Face ID to not work properly.
8. Remove Your Face ID And Re-Activate It
Try removing your saved Face ID and then resetting it if your Face ID keeps failing. You might experience issues utilizing Face ID in the future if something went wrong during the initial setup process.
Open the Settings app and select Face ID & Passcode to remove Face ID from your iPhone. Hit on the Face ID you wish to delete after entering your passcode, then tap Delete Face.
Return to Face ID & Passcode and select Enroll Face after deleting the face. To configure the new iPhone Face ID, according to the on-screen directions. Face iPhone Settings enroll
9. Check For An iPhone Software Update
Since Face ID is a new iPhone feature, there may be small bugs or glitches that could be fixed by a software update. To check for a software update, go to Settings -> General -> Software Update. If an update is available, tap Download & Install. If your iPhone is already up to date, it will say “Your software is up to date.” on this menu.
10. Reset All Settings
Try wiping all of your iPhone’s settings clean if Face ID is still not functioning. All of the settings on your iPhone’s Settings app will be restored to their factory defaults when you choose to reset all settings. This procedure occasionally resolves a problematic software issue that may be challenging to locate.
Open the Settings app, then select General -> Transfer Or Reset iPhone -> Reset -> Reset All Settings from the menu. Once you’ve entered your passcode and seen the confirmation pop-up, select Reset All Settings. Your iPhone will restart when the settings have been reset.
11. DFU Restore Your iPhone
The most thorough sort of iPhone restoration, a DFU restore is a last-ditch effort to resolve a stubborn software issue. We advise creating a backup of your iPhone before conducting a DFU restore so that you won’t lose your contacts, pictures, and other data. Learn how to perform this step by reading our article on how to DFU restore an iPhone.
12. Repair Your iPhone
If after all this time Face ID still won’t function, you might need to have your iPhone fixed. If your iPhone is still covered by warranty, we advise taking it to your neighborhood Apple Store. Make an appointment first, don’t forget!