How to get a PlayStation Store Refund

There is still hope if you’ve bought a PS4 or PS5 game from the PlayStation Store and need your money refunded because of an unavoidable circumstance. Refunds are occasionally possible, and the type of material will determine the specific rules.

PlayStation Store refunds are possible


Pre-orders include any purchases placed on products before to their release; for example, if a game is set to release on June 30th and you make a pre-order on May 20th, that would be a pre-order.

You need to be aware of two pre-order categories when it comes to PS4 and PS5 refunds. Which are:

  • Pre-orders made over 14 days before the release date of the order.
  • Pre-orders made less than 14 days before the release date of the order.

You are eligible to request a refund for orders that you place more than 14 days prior to the release date at any time, but only up until the release day.

You have up to 14 days after making your purchase to ask for a refund if you ordered the content less than 14 days before it was released.

You won’t be able to get the extra content with the cancellation of the pre-order, though, if you haven’t started downloading the release and the pre-order includes any made-available extra content.


Every purchase made straight from the Playstation store that is subject to a recurring fee is a subscription. They can be PlayStation Plus memberships or in-game subscriptions.

After making a subscription purchase, you have 14 days to ask for a PS refund, albeit the extent of the return will depend on how much of the content you have utilised.

For instance, if you buy a 12-month PlayStation Plus subscription and then ask for a refund 12 days later, and you have been using PlayStation Plus for activities like downloading, using storage, and playing games, your complete purchase will be reduced.

Games and Add-Ons

We would classify items like whole games, DLC (downloadable material), in-game add-ons like skins and maps, and season passes under this general heading.

You have 14 days from the date of purchase to obtain a refund as long as the content hasn’t been downloaded or watched, just like with subscriptions. If this is the case, you won’t be eligible for a refund unless the product you bought is defective.

How To Request A Playstation Store Refund

Refund inquiries are now handled exclusively using a chatbot system, as opposed to the previous year when refund forms were employed.

Make sure you have some information on hand to make the chatbot process easier to manage before you start.

It will go more quickly if you have your birthdate, the email account you used to make the transaction, your PSN ID, and the complete name of the item you’re returning.



Nintendo Support Page

Access the PlayStation Support Page.

From Sunday through Saturday, 8:00 am to 8:00 pm PT, support is available.



Request a Refund

Choose the refund chatbot after choosing to request a refund.



New Refund Request

Choose New Refund Request when the new window appears.

From here, you’ll need to respond to a few questions before being connected with an agent who will evaluate your refund request and, if successful, submit it.

Final Thoughts

As long as your request is appropriate, requesting a PS refund is not difficult. To find out if you are qualified for a refund, use the aforementioned instructions. Have fun playing!

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